Straight answers about ownership, pricing, and scope.

Windows PCs and laptops, Mac, Google / Chromebooks, BYOD, tablets, and phones. Desktop and endpoint support is the core of the practice — not a server-only offering.

Whoever owns “is our business protected” — typically owners or operators of small teams (~10–50 devices) who need real desktop support across a mixed fleet and are tired of not owning credentials or backups.

Yes, with clear boundaries. Personal phones, tablets, and laptops that access company mail or files get scoped support — MFA, wipe guidance, and access control — without pretending we own the hardware.

No. The marketing site and client portal run on Vercel. The managed stack (vault, RMM, docs, SIEM, backups) is self-hosted open source under vasthelm.com — used to run your endpoints.

Those platforms price around endpoint licensing. Self-hosting removes that cost and answers the ownership complaint directly: you keep the data and the accounts.

$79 per user / month with a $449 monthly minimum. One-time onboarding is sized by team: $895 (1–8), $1,295 (9–18), $1,695 (19–30), $2,295 (31–50), and custom for 51+.

Stabilize + core Modernize: password vault setup, ownership recovery, backup deployment with tested restores, recovery policy, full inventory, RMM/security baseline, and initial documentation.

Business-hours ticketing with defined SLAs. Endpoint security / EDR is included via our stack — we say plainly what open-source coverage is and isn’t versus enterprise suites.

Email hello@vasthelm.com or use the contact form. Tell us roughly how many users and your mix of Windows, Mac, Google, and mobile — we’ll recommend onboarding tier and monthly coverage.